Hi-Tech Automotive Winnipeg
I don't recommend this shop if you've got electrical problems with you car. The only reason I'm giving 2 stars instead of 1 is the polite reception and the fact that this was not my most horrible experience ever. It simply was just bad and I like to write a fair and detaled review of my experience with the store. I visited the store for an electrical issue on my Santa Fe. The reason I didn't go to my regular Murray dealership was because they were fully booked for over a month where I pay $80 for a diagnosis while at this store I paid over $140 for NOT finding any issues! I told them my radio doesn't work in cold weather and I suggested there's a loose connection somewhere that works only in hot weather. I also told them the battery sign on dashboard has recently flashed when the car is running but I am more concerned about the radio issue as that's something we both could verify if it's working or not while the other electrical issues are hard to reproduce and happens sort of at random or at least I don't know its pattern yet, and we can't conclude for sure if such an issue is properly fixed or not So the technician spend 55 minutes from the moment they took in the car and brought it back to the parking lot. They opened the dashboard found no wiring issues and concluded that the radio unit has internal problems and disregarded the battery flashing issue completely and didn't do any testing whatsoever to find a potential wiring problem or any other potential source of issues I had!!! After they reported me their findings, I told them that I knew the radio unit was fine (as I had tested it before and knew it works ok outside the car) and besides there were other electrical issues with the car e.g. the heated seat light flashing sometimes, but again as these issues happened from time to time I didn't mention it especifically. They said that this is new information and we didn't know of, and I said what about the battery sign flashing that you did know of. Did you at the very least visually check if the alternator belt was loose or something? They said no because I was more concerned about the radio for which they didn't find a solid resolution. To me, it's really strange that they only checked one thing and despite finding nothing they refused to continue investigation. I then asked them if they can you replace the head unit if they are so certain that's the underlying issue? They said no because the brand new unit is expensive and blah blah. One may think they didn't offer to replace it as the unit was not the problem after all! The other funny thing on the bill was the shop supplies which is a fixed 10% of the labor fees despite not shopping anything! Why don't you just increase your labor fees by %10 then? I was charged an hour labor fee of $120 + $12 (shop supplies) plus taxes. When I asked about the shop supplies as to what they shopped/consumed to open and close my dashboard without replacing anything? They said it's for using screwdriver or something! lol My advice to manager is to simply not accepting the jobs you don't have the expertise to do so properly! My advice to other people reading this review, don't take your car here if you have electrical issues.