Hi-Tech Professional Automotive Service - Thompson
Swapped my winter tires for my summer tires and nearly lost one of my tires at highway speeds. Three tires had been secured the fourth, not. I was also lied too about all the lug nuts being tightened. I realize the lugs have to be retightened before 100K but in this case, I had only driven my vehicle a few kilometres. I also incurred a $432 cost for a simple power steering hose replacement. NEVRER dealing with them again.
We're sorry to read your unfortunate experience with us on our Google page. Usually, before making repairs or modifications, we always make a diagnosis and we will discuss it with the customer before performing any work on the vehicle. As usual, we took all the steps to give precise quotations on the work. But you told us to change the parts that had to be changed and not to need an estimate. We can assure you that we never intended to recharge for any service required. Plus, we're really surprised to learn that your tire came loose on your way. We can assure you that we make the torque of all the wheels before each departure of the vehicle ... That said, if you could contact me directly at 204 677 5936, I would like to discuss with you in more detail with hope to better understand the situation. Thank you!
- Hi-Tech Professional Automotive Service - Thompson